Shipping & Cash on Delivery

Tip! Once you make a purchase for an item, the money will be transferred safely to a secure portal that only you have access to. We will then released the money for the item directly to the supplier once they have delivered your goods to your area.

We are proud to offer electronic cash on delivery service that facilitates international shipping as we currently serve in over 150 countries and islands worldwide. Browse our catalog of products from Fashion to Electronics that offers the ability to purchase the item without giving the supplier or retailer your money. The money is stored securely and safely in the PooppayCloudOS, until it is delivered to your area. The Pooppay CloudOS(COS) algorithm and mechanism was built by an astonishing research and development by a group of physicists and programmers worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, providing a service beyond all expectation anywhere you\'re in the world.

How do you ship packages?

Packages are from our verified suppliers in Turkey, China, United States, South Africa, Ghana, Nigeria, United Kingdom, France, Germany, Ireland, Mexico and Spain will be shipped by Pooppay delivery partners; DHL, FEDEX, ePacket, Alibaba Shipping, Sendchoco Logistics or any EMS depending on the weight and size of the product. Packages shipped from our suppliers are shipped through primarily via USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 4 days, please contact us. support@pooppay.com.ng

My tracking says "no information available at the moment".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. support@pooppay.com.ng

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out. support@pooppay.com.ng

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
• You receive the wrong item
• You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
• Other exceptional circumstances outside the control of pooppay.com.ng

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. support@pooppay.com.ng

Please do not send your purchase back to us unless we authorise you to do so.